An AMC is only valuable if the terms actually protect uptime. Negotiate deliberately.
Important Negotiation Points
- Response time commitments (especially for critical equipment).
- Inclusion of preventive maintenance visits and their frequency.
- Spare-parts coverage or preferential pricing.
- Clear list of included versus excluded components and labor.
- Coverage hours (business hours vs extended).
- Penalties or service credits for missed response times where feasible.
- Easy process for logging and tracking calls.
Priority Equipment for AMC
Dishwashers, refrigeration systems, combi ovens, and main cooking equipment. Compare AMC cost against the revenue impact of even one or two peak-period breakdowns. Review performance of the AMC provider periodically.
Photo by cottonbro studio on Pexels.
Frequently Asked Questions
Is an AMC always worth it?
For high-use critical machines, usually yes. For simple low-risk items, maybe not.
What is the most important clause?
Defined response time and clarity on what is covered.
Can I negotiate better terms?
Yes, especially when placing the original equipment order or covering multiple machines.
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