Terms of Use and B2B User Agreement

By creating an account, clicking an acceptance control, purchasing a plan, submitting content or using an account-only Platform feature, you confirm that:

• you have read and accepted these Terms and the policies incorporated into them;
• you are at least 18 years old;
• you are acting for a legitimate business or professional activity and have authority to bind that organisation; and
• the information supplied by you is accurate and current.

Your electronic acceptance forms a binding agreement. We may retain the accepted policy version, account identifier, date, time and relevant technical record as evidence of acceptance.

If you use only publicly accessible pages without creating an account, the provisions concerning acceptable use, intellectual property, disclaimers, privacy, governing law and liability still apply.

The Platform is intended for business-to-business use by hotels, restaurants, cafés, caterers, institutional buyers, suppliers, distributors, manufacturers, brands and independent hospitality professionals. It is not designed for personal or household purchasing.

You must not create a business account for personal use or falsely represent that you act for an organisation. Where mandatory consumer rights nevertheless apply to a particular user or transaction, nothing in these Terms excludes those rights.

3.1 Third-party marketplace listings

For listings identified with a third-party supplier:

• the identified supplier is the legal seller;
• Hospiverse provides discovery, listing, RFQ, comparison, introduction and communication support;
• the buyer and supplier negotiate and contract directly;
• product payment is made directly to the supplier, not Hospiverse;
• the supplier issues the invoice and is responsible for tax, delivery, title, warranty, return, recall, after-sales service and product compliance; and
• Hospiverse is not a party, agent, broker, guarantor or payment collector for the buyer-supplier sale.

An RFQ, introduction, dashboard record or communication does not by itself create a purchase contract with Hospiverse.

3.2 Products sold by Hospiverse

Hospiverse is the seller only where a listing and checkout expressly state "Sold by HOSPIVERSE INNOVATIONS (OPC) PRIVATE LIMITED." Those sales are governed by these Terms, the product page, the order confirmation and the Hospiverse-Owned Product Sales, Shipping, Return and Warranty Policy. Hospiverse does not sell food products itself under the business model reflected in these Terms.

3.3 Food directory

Third-party food listings are discovery and referral listings. Hospiverse does not accept or confirm a food order, collect food-sale consideration, issue the food invoice, fulfil the order or charge a transaction commission. The Food Listing and Directory Policy applies.

3.4 Consultants

Consultants are independent professionals. Unless a written agreement expressly states otherwise, any engagement, scope, fee and deliverable contract is directly between the buyer and consultant. Hospiverse does not supervise professional work or guarantee an outcome.

3.5 Brand Direct and India Entry

Brand Direct is a paid visibility and lead service governed by the Brand Direct Terms. India Entry is a customised professional-services programme governed by a signed proposal or statement of work and the India Entry Programme Standard Terms.

You must provide accurate information, protect credentials, restrict account access to authorised personnel and promptly notify us of suspected misuse. You are responsible for activity performed through your account unless caused by our breach or by circumstances for which applicable law makes us responsible.

We may require email, telephone, business, identity, licence, tax or authority verification. Verification is not guaranteed and does not transfer your legal responsibilities to Hospiverse.

You must promptly update changes to your legal name, contact details, authorised users, licences, tax registration or business status.

The following policies form part of these Terms when applicable:

• Marketplace Buyer Terms
• Supplier and Seller Terms
• Brand Direct and Brand Subscription Terms
• Consultant Marketplace Terms
• Food Listing and Directory Policy
• Subscription, Auto-Renewal, Cancellation and No-Refund Policy
• Subscription Plan and Price Schedule
• Hospiverse-Owned Product Sales, Shipping, Return and Warranty Policy
• Acceptable Use and Content Standards
• Privacy Policy and Cookie Policy
• Grievance, Notice and Takedown Policy
• Copyright and Trademark Policy
• Verification Standards
• Marketplace Disclaimer

If a signed order form, proposal or statement of work conflicts with these Terms, the signed document controls only for that engagement and only to the extent of the conflict.

"User Content" includes listings, product data, images, catalogues, logos, profiles, certifications, quotations, reviews, messages and other material submitted by a user.

You retain ownership of your User Content. You grant Hospiverse a non-exclusive, worldwide, royalty-free, revocable upon removal, sublicensable-to-service-providers licence to host, reproduce, format, translate, index, display and promote that content solely to operate, secure and market the Platform and your authorised presence on it. The licence continues for reasonable backup, evidence and legal-retention periods after removal.

You represent that you own or have written authority to use and license the User Content; that it is accurate and lawful; and that it does not violate privacy, confidentiality, publicity, copyright, trademark or other rights.

Hospiverse may improve formatting, grammar, image sizing or search metadata, including through automated tools, but the submitting user remains responsible for the underlying claims. Material changes to product specifications, certification, price or legal meaning require the seller's confirmation before publication.

You must comply with the Acceptable Use and Content Standards. Among other things, you must not submit unlawful, infringing, misleading, counterfeit, unsafe, malicious, impersonating, privacy-invasive or unauthorised content; scrape the Platform; evade access controls; interfere with security; misuse contact information; or use synthetic media deceptively.

We may notify users of these rules and consequences at least once every three months. Non-compliance may result in content restriction, account suspension, termination, preservation of evidence and reporting where required by law.

Verification badges mean only that the checks described in the Verification Standards were completed using the evidence available on the stated date. A badge is not a guarantee of authenticity, solvency, authority, safety, quality, performance, delivery, legal compliance or transaction outcome.

Users must perform transaction-specific due diligence. Hospiverse may change, suspend or withdraw a badge when information expires, changes, becomes unreliable or is disputed.

An RFQ is an invitation to provide information or a quotation, not a binding offer. A supplier quotation is made by the supplier and is subject to its validity period and commercial terms. Hospiverse may structure, route and compare quotations but does not make the supplier's offer.

Users must keep confidential commercial information received through an RFQ and use personal or business contact data only for the genuine enquiry for which it was provided. Platform contact data must not be harvested or used for unrelated marketing.

Paid Platform plans are governed by the Subscription Policy and Plan Schedule. Unless checkout states otherwise:

• plans may be monthly or annual and automatically renew after express mandate authorisation;
• applicable free trials convert on the date shown at checkout unless cancelled before conversion;
• paid fees are non-refundable after activation, subject to stated exceptions and mandatory law;
• cancellation stops the next renewal but does not create a partial-period refund; and
• prices may change only with advance notice and an opportunity to cancel before renewal.

Razorpay or another disclosed payment provider processes subscription payments. Hospiverse does not intentionally store complete card details, CVV or UPI credentials.

While Hospiverse is not registered under GST, it will not collect GST and will issue a commercial receipt/invoice without GST. From the legally effective registration date, applicable GST will be displayed before payment or renewal and supported by the appropriate invoice.

The Platform may integrate payment, hosting, analytics, messaging, map, social-media or other third-party services. Their terms and privacy practices may apply when you use them. Hospiverse is not responsible for an independent third party's service, content or availability, except to the extent required by law or expressly accepted in writing.

The Platform software, layout, databases, original text, graphics and Hospiverse identifiers are owned by or licensed to Hospiverse. Except as permitted by law or in writing, you must not copy, reverse engineer, extract, reproduce, sell, sublicense or create a competing database from them.

Third-party trademarks, product names and content remain owned by their respective owners. Their appearance does not imply affiliation, endorsement or dealership unless expressly identified as authorised and supported by current written evidence.

Personal data is handled under the Privacy Policy. Each business user receiving another person's data must protect it, use it only for the authorised Platform purpose and comply with applicable data-protection and communications law.

RFQs, non-public quotations, pricing, technical documents, buyer requirements and account analytics must be treated as confidential unless already public or lawfully obtained without confidentiality restrictions.

We may investigate, restrict, remove or disable content and suspend or terminate access where reasonably necessary to:

• enforce these Terms;
• address a legal, safety, fraud, security or intellectual-property risk;
• comply with a lawful order or statutory deadline;
• protect users or the Platform; or
• address non-payment.

Where lawful and practicable, we will provide the affected user with the reason and an opportunity to respond. Immediate action may be taken for urgent harm, illegality, fraud, cybersecurity risk, repeat infringement, evidence preservation or binding legal directions.

You may close your account through the available account control or by contacting us. Closure does not erase obligations, outstanding amounts, legal records or rights that by nature survive termination.

The Platform is provided on an "as available" basis. To the maximum extent permitted by law, Hospiverse does not warrant uninterrupted availability, a minimum number of leads, quotations, conversions, sales, savings, market share, distributor appointments, regulatory approvals or professional outcomes unless a signed order form expressly states a measurable service commitment and remedy.

Hospiverse does not guarantee third-party content, licences, certifications, prices, inventory, creditworthiness, authority, delivery, product safety or performance. Users must verify information before contracting.

Nothing on the Platform is legal, tax, food-safety, engineering, investment or other regulated professional advice.

These disclaimers do not apply to an express obligation Hospiverse accepts as seller of a Hospiverse-owned product.

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or death/personal injury caused by negligence where applicable.

Subject to that qualification, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, opportunity, goodwill or data, arising from Platform use.

For claims relating to a paid Platform service, Hospiverse's aggregate liability will not exceed the fees paid by the claimant to Hospiverse for the affected service during the six months immediately preceding the event giving rise to the claim. For a free service, aggregate liability will not exceed INR 5,000. A signed order form may specify a different cap.

The cap does not limit a user's payment obligations, indemnity for third-party intellectual-property claims, breach of confidentiality, misuse of personal data, fraud or wilful misconduct.

You will defend, indemnify and hold Hospiverse and its officers harmless against third-party claims, regulatory action, penalties, losses and reasonable costs arising from your unlawful content, product, professional service, breach of these Terms, infringement, tax failure, licence failure, personal-data misuse, counterfeit goods, unsafe goods or transaction with another user, except to the extent caused by Hospiverse's own breach or misconduct.

Hospiverse will promptly notify you and allow reasonable participation in the defence. No settlement admitting Hospiverse's liability or imposing non-monetary obligations on it may be entered without written consent.

Neither party is liable for delay caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, widespread telecommunications failure, payment-network outage, cyberattack despite reasonable safeguards or third-party infrastructure failure. Payment already due and data/security obligations are not excused. The affected party must take reasonable mitigation steps.

We may update these Terms for legal, security, operational or service reasons. We will publish the revised version and effective date. Material changes affecting paid subscriptions will be notified reasonably in advance. Where applicable law or the nature of a change requires fresh consent, we will request it. Changes do not retroactively remove accrued rights.

These Terms are governed by Indian law.

The parties will first attempt good-faith resolution for 30 days after written notice. If unresolved, the dispute will be finally resolved by a sole arbitrator mutually appointed under the Arbitration and Conciliation Act, 1996. If the parties cannot agree on an arbitrator, appointment will occur under that Act. The seat and venue will be Gurugram, Haryana, proceedings will be in English, and the award may allocate reasonable costs.

Courts at Gurugram, Haryana have exclusive jurisdiction for interim relief, enforcement and matters not capable of arbitration. Nothing prevents a user from approaching a statutory authority or forum where that right cannot be waived.

These Terms and incorporated policies are the entire Platform agreement except for a signed order form. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Failure to enforce is not a waiver. You may not assign your account without consent; Hospiverse may assign the agreement as part of a lawful restructuring or transfer with notice. No partnership, employment, franchise, agency or fiduciary relationship is created.

Complaints are handled under the Grievance, Notice and Takedown Policy.