Acceptable Use and Content Standards

Use the Platform lawfully, honestly, securely and only for genuine business purposes. Do not use it to cause harm, deceive another person, evade legal obligations or interfere with the rights or systems of others.

You must not host, display, upload, modify, publish, transmit, store, update or share content that:

• belongs to another person and you have no right to use;
• is obscene, pornographic, paedophilic, sexually exploitative or harmful to a child;
• invades privacy, including bodily privacy, or shares personal/confidential data without authority;
• insults or harasses a person on the basis of gender, or is racially or ethnically objectionable;
• promotes enmity between religious or caste groups with intent to incite violence;
• encourages unlawful gambling, money laundering or another unlawful activity;
• infringes copyright, trademark, patent, design, trade-secret or other proprietary rights;
• deceives or misleads about its origin or knowingly communicates misinformation or information that is patently false, untrue or misleading;
• impersonates a person, company, brand, government authority or authorised dealer;
• threatens India's sovereignty, integrity, defence, security, friendly relations, public order, or incites a cognisable offence or obstructs an investigation;
• contains malware, a virus, destructive code or an unauthorised tracking mechanism;
• violates any applicable law, court order, licence condition or regulatory restriction; or
• is otherwise used to commit fraud, financial injury, harassment or unlawful discrimination.

You must not:

• list counterfeit, stolen, recalled, prohibited, unsafe or unlawfully imported goods;
• claim GST, FSSAI, BIS, CE, ISO, authorised-dealer or other status without current evidence;
• fabricate specifications, prices, stock, country of origin, warranty, delivery time, testimonials, reviews or discounts;
• upload a brand catalogue, logo, photograph or description without authority;
• advertise a food product through a seller lacking the legally required FSSAI registration/licence;
• submit fake RFQs or quotations;
• manipulate ranking, reviews, leads or analytics;
• collect another user's data for unrelated marketing, resale, profiling or spam;
• send unsolicited bulk messages or add users to marketing lists without valid permission;
• use the Platform to disguise the legal seller, importer, manufacturer or invoicing party;
• route a third-party product payment through a Hospiverse payment link; or
• evade a restriction, badge withdrawal, suspension, plan limit or verification requirement.

You must not scrape, crawl, bulk-download, probe, reverse engineer, overload, disrupt or attempt unauthorised access to the Platform; bypass rate limits or authentication; test vulnerabilities without written permission; introduce malicious code; or use automated agents in a manner that harms users, security or service availability.

Search-engine indexing permitted by robots.txt, ordinary browser use and integrations expressly authorised in writing are not prohibited.

You must not use AI or synthetic media to impersonate a real person, forge a document or certificate, fabricate a product, misrepresent an event, create non-consensual intimate material or otherwise violate law.

Where an uploaded audio, image or video is materially AI-generated or altered so that it may be perceived as real, you must accurately declare that fact and retain any label, watermark, metadata or provenance mechanism applied by Hospiverse. Routine good-faith editing, compression, accessibility improvement and formatting that do not change substantive meaning are not treated as deceptive synthetic content.

Hospiverse may label, restrict or remove synthetic content and preserve/report evidence where required.

Reviews must reflect a genuine, recent experience and disclose any material incentive or relationship. Businesses must not review themselves, arrange fake reviews, suppress legitimate negative feedback through threats, or quote a customer without permission.

Depending on severity and history, Hospiverse may warn the user; require correction or evidence; restrict visibility; withdraw a badge; remove or disable content; suspend features; terminate the account; preserve evidence; notify affected parties; or report to an authority where required.

Urgent action may be taken without advance notice for safety, security, child protection, intimate content, fraud, counterfeit goods, legal directions or serious infringement. Where appropriate, the user may respond through the Grievance Policy.

Hospiverse may remind users of these rules and the consequences of non-compliance at least once every three months through email, dashboard notice or another effective method.

Report prohibited content through the grievance form or to:

Include the exact URL/content, reason, supporting evidence and your contact details. Statutory and emergency requests are handled under the Grievance, Notice and Takedown Policy.