Content Takedown Policy

This policy applies to requests concerning:

• Product listings, descriptions, or specifications that are inaccurate, unauthorised, or misleading
• Images, logos, trademarks, or brand assets used without authorisation
• Catalogue content or supplier information that infringes intellectual property rights
• Content that violates applicable Indian law, including the Copyright Act 1957, Trade Marks Act 1999, or the Information Technology Act 2000
• Content submitted by a supplier that the brand or manufacturer did not authorise
• Outdated, discontinued, or incorrectly attributed product information

Takedown requests may be submitted by:

• Brand owners or their authorised representatives
• Manufacturers or their legal counsel
• Distributors with exclusive rights over specific content
• Intellectual property owners or licensees
• Any party with a legitimate legal interest in the content concerned

To enable Hospiverse to act on your request, please provide the following:

1. Your full legal name and company name.
2. Your relationship to the content (e.g., brand owner, authorised representative, distributor, legal counsel).
3. Direct URL(s) to the specific content on Hospiverse that is the subject of your request.
4. A clear description of the concern and why the content should be removed, corrected, or restricted.
5. Supporting documentation where applicable (e.g., trademark registration certificate, authorisation letter, brand guidelines).
6. The specific action you are requesting (removal, correction, restriction, attribution update).
7. Your contact details including email address and phone number.
8. Your physical or electronic signature.

Requests that do not include sufficient information may be delayed or declined. Hospiverse reserves the right to request additional documentation before taking action.

Send your takedown request by email to:

We acknowledge all takedown requests within 2 business days of receipt.

Upon receiving a complete takedown request, Hospiverse may take one or more of the following actions depending on the nature and merit of the request:

• Remove the content from the platform permanently.
• Temporarily disable or restrict visibility of the content while the request is under review.
• Request additional supporting information or documentation from the requestor.
• Contact the supplier or content submitter to notify them of the request and provide them an opportunity to respond.
• Correct or update inaccurate product information or attributions.
• Reject the request where it is unsupported, incomplete, or submitted in bad faith.

Hospiverse aims to complete its review of all complete takedown requests within 7 business days. Complex matters involving disputed rights may require additional time. Hospiverse makes all final determinations regarding content hosted on its platform.

Where content is removed or restricted following a takedown request, Hospiverse will, where reasonably practicable, notify the supplier or party who submitted the relevant content. That party may submit a counter-notice under our Copyright & IP Policy if they believe the removal was made in error.

All takedown requests must be made honestly and in good faith. Submitting a takedown request that you know to be false, misleading, or intended to suppress legitimate competition or content is a misuse of this process and may constitute tortious interference or unlawful conduct under applicable Indian law.

Hospiverse reserves the right to:

• Reject requests that appear to be abusive, frivolous, or made in bad faith.
• Permanently decline future requests from parties who repeatedly submit unsupported claims.
• Report suspected fraudulent or bad-faith requests to relevant authorities.
• Pursue legal remedies including claims for damages and costs where appropriate.