Food Listing and Directory Policy

Hospiverse provides a B2B directory, RFQ routing and introduction service for third-party food products. Under the present model:

• the food supplier is the legal seller;
• the buyer and supplier negotiate and contract directly;
• the buyer pays the supplier directly;
• the supplier issues the invoice;
• Hospiverse does not accept, confirm or fulfil a food order;
• Hospiverse does not collect food-sale consideration or a transaction commission; and
• Hospiverse does not take custody, store, transport, pack, relabel or sell food.

An RFQ or introduction is not an order accepted by Hospiverse. Platform interfaces must not describe a food enquiry as a completed order or allow the buyer to pay Hospiverse.

Before a food Seller is eligible for publication or RFQs, it must provide evidence appropriate to its activity, including:

• legal business identity and address;
• valid FSSAI licence or registration number;
• licensed premises and kind/category of business;
• product categories covered;
• licence validity/expiry;
• manufacturer, brand owner, marketer, packer or importer status;
• GST status where applicable;
• recall and consumer/customer-care contact; and
• written acceptance of the Supplier Terms and this Policy.

Hospiverse may verify a number through available FSSAI systems and may request updated evidence. The Seller must notify suspension, modification, expiry, notice or cancellation immediately.

The Seller must provide accurate information required for the product and selling format, which may include:

• legal seller and manufacturer/packer/importer;
• FSSAI number;
• product name and category;
• ingredients and additives;
• allergen declaration;
• nutrition information;
• vegetarian/non-vegetarian mark;
• net quantity;
• MRP and indicative/selling price;
• country of origin;
• batch/lot or method of communicating it at sale;
• date marking, best-before/use-by information;
• storage and handling conditions;
• usage/preparation instructions;
• certifications and claims; and
• return, safety complaint and recall process.

The exact online disclosure depends on applicable food and packaged-commodity law. The Seller remains responsible for label and product compliance.

A licence/registration check does not mean that FSSAI endorses the Seller or approves every product. Hospiverse must describe a badge as "FSSAI licence/registration checked" with date and scope, not "FSSAI approved," unless an official product-specific approval lawfully supports that wording.

Commercial kitchen equipment should not be described as FSSAI approved merely because a food business may use it. Equipment standards and food-business hygiene duties must be described accurately and separately.

The following may not be listed:

• food from a Seller lacking a required valid licence/registration;
• recalled, unsafe, adulterated, misbranded, counterfeit or expired food;
• products prohibited or restricted from sale;
• food with fabricated health, nutrition, organic, vegan, medical or certification claims;
• products with materially incomplete mandatory label information; or
• imported food lacking required importer/approval information.

The Seller is responsible for food safety, quality, storage, cold chain, packaging, traceability, delivery, invoice, tax, complaint handling, recall and regulatory reporting. It must maintain batch/customer records required for recall and cooperate promptly with Hospiverse, buyers and authorities.

The buyer must verify Seller identity/licence, label and storage/delivery terms; communicate allergies or specifications; inspect deliveries; and report safety concerns promptly. A Platform badge is not a substitute for transaction-specific due diligence.

A Seller must notify Hospiverse immediately of a recall, serious illness allegation, regulator direction, licence suspension or unsafe batch affecting a listing. Hospiverse may disable the listing, preserve records, notify potentially affected users and cooperate with FSSAI or another authority.

Urgent reports should be marked FOOD SAFETY — URGENT and sent to jigar.chanana@hospiverse.in with product, Seller, batch/date and supporting details.

Hospiverse may provide general educational information but does not issue FSSAI licences or replace advice from FSSAI, a food-safety professional or lawyer. Regulatory-navigation services must be described as support, not guaranteed approval.

Before Hospiverse enables food checkout, accepts/records food orders, collects food payments, charges transaction commission, stores/transports food or otherwise expands beyond directory/introduction activity, it must complete a fresh FSSAI and legal review and obtain any required licence before launch.

Food listing complaints are handled under the Grievance Policy: