Subscription, Auto-Renewal, Cancellation and No-Refund Policy

This Policy applies to standard paid buyer, supplier, consultant and Brand Direct plans listed in the Subscription Plan and Price Schedule. Custom Enterprise, campaign and India Entry engagements may be governed by a signed order form or statement of work.

Before a recurring mandate is authorised, checkout will display:

• plan and account role;
• trial period, if any;
• amount payable now;
• exact first paid-charge date;
• monthly or annual billing frequency;
• recurring renewal amount;
• applicable tax, if any;
• next renewal date or method of determining it;
• key feature limits;
• cancellation method; and
• the non-refundable nature of the paid period.

The customer must actively authorise recurring payment. A pre-selected checkbox, hidden renewal term or misleading countdown will not be used.

Free plans require no payment method unless the user separately elects to start a paid trial or plan. Free features and limits may change with reasonable notice. A free plan does not create a right to receive paid features indefinitely.

Where the Plan Schedule or checkout states that a 14-day free trial applies:

• the trial starts on the date shown at signup;
• only one trial is normally available per business, controlling person and plan family;
• the first paid charge occurs on the disclosed conversion date unless cancelled before that charge;
• Hospiverse or the payment provider will send the applicable reminder/pre-debit notification;
• cancellation before conversion prevents the paid charge; and
• misuse, duplicate trial accounts or fraud may cause trial termination.

A trial does not guarantee a minimum number of leads or results. Enterprise and India Entry services have no free trial unless a signed order states otherwise.

Monthly plans renew each month and annual plans renew each year on the date shown in the account or checkout, subject to successful payment and mandate rules. Renewal continues until cancelled.

Razorpay or another disclosed authorised provider processes the mandate. The bank/payment provider may require additional authentication and will issue notifications under applicable payment rules. Hospiverse does not intentionally store full card details, CVV or UPI credentials.

If the renewal date falls on a date not present in a later month, the payment provider may process it on the last day of that month or as stated in the mandate.

Customers may cancel through the subscription/account control made available by Hospiverse or Razorpay. If that control is unavailable, email jigar.chanana@hospiverse.in from the registered address with the account and plan details.

Cancellation:

• stops the next renewal if completed before the payment is initiated;
• does not immediately end access — the plan remains active until the paid period ends;
• does not produce a partial-period refund; and
• does not erase outstanding charges or obligations.

Hospiverse will not require a sales call, explanation or acceptance of a substitute offer to process cancellation. A cancellation confirmation will be provided electronically.

Once a paid period begins, subscription fees are non-refundable and non-transferable. There are no partial-month, partial-year, unused-feature, low-usage, downgrade, low-lead or change-of-mind refunds.

The no-refund rule does not apply to:

• a duplicate charge;
• a charge made after a timely, confirmed cancellation;
• an unauthorised transaction handled under applicable payment rules;
• Hospiverse's complete failure to activate the purchased plan after notice and a reasonable opportunity to correct it;
• termination by Hospiverse without user breach where a pro-rata credit/refund is appropriate; or
• a refund that applicable law does not permit the parties to exclude.

Any approved refund is returned to the original payment method, normally within 7–10 business days after approval, subject to the provider/bank.

This Policy applies prospectively. A purchase made while an earlier policy promised a seven-day refund remains governed by that earlier promise for its applicable period. Hospiverse will retain the policy version accepted at purchase.

An upgrade may take effect immediately with the price adjustment shown at checkout. A downgrade normally takes effect at the next renewal. At downgrade, excess listings, seats or premium features may be archived, hidden or made read-only after reasonable notice.

Unused ad credits, listing allowances, leads, introductions or campaign entitlements have no cash value and do not carry over unless the Plan Schedule expressly says so.

If payment fails, we may retry in accordance with the mandate, notify the account administrator, provide a short cure period, restrict paid features and eventually downgrade/suspend the plan. We will not repeatedly debit outside the authorised payment instructions.

Hospiverse may change a renewal price with at least 30 days' notice. The notice will state the new amount and effective renewal. The customer may cancel before that renewal.

While Hospiverse is not registered under GST, no GST will be collected and the displayed subscription amount is the amount payable. From the legally effective date of GST registration, applicable GST may be added and shown separately before payment or renewal. Existing subscribers will be notified before a tax-inclusive renewal amount changes.

Suspension for a user's fraud, serious breach, unlawful content or non-payment does not create a refund right. If an alleged breach is curable and not urgent, Hospiverse may provide a correction opportunity. Account closure does not automatically cancel a separate payment mandate unless the closure process expressly confirms cancellation; Hospiverse should provide a combined cancellation control.

Contact us before raising a chargeback so payment errors can be investigated. This does not limit a legal right to dispute an unauthorised charge. Knowingly filing a false chargeback may lead to suspension and recovery of reasonable costs.

Billing and cancellation: jigar.chanana@hospiverse.in  ·  Telephone: +91 98102 00872