India Entry Programme Standard Terms

India Entry is a business-development and market-support service, not a self-service subscription. Public statements such as "from INR 3,00,000 per year" are indicative starting prices only. The signed SOW defines scope, fee, duration, milestones and dependencies.

An SOW may include research, competitor mapping, distributor identification, introductions, marketplace listings, campaign support, trade-show advice, localisation, CRM/process support and coordination with independent professional advisers.

Only expressly listed deliverables are included. Descriptions of India Scout, Builder or Leader on the website are illustrative until incorporated into the SOW.

Hospiverse may coordinate or provide general regulatory-navigation information but is not a law firm, chartered accountant, customs broker, testing laboratory, BIS certification body, FSSAI authority or government representative. The Client must appoint qualified advisers and remains responsible for product classification, import, tax, licence, labelling, safety and legal compliance.

Hospiverse cannot guarantee FSSAI/BIS/import approval, vendor registration, portal onboarding or government processing time.

Dealer, distributor, hotel-chain, restaurant-group, chef, media, association, marketplace or institutional introductions depend on relevance, consent and independent decisions. Hospiverse does not guarantee a meeting, response, appointment, purchase order, Annual Rate Contract, vendor onboarding, market share, revenue or exclusivity.

Names of third parties may be used to describe target categories, not an existing relationship, unless written evidence says otherwise.

The Client must provide timely, accurate and authorised product, pricing, certification, intellectual-property, corporate, import and strategy information; appoint decision makers; review/approve materials; attend introductions; and disclose material risks. Delay or inaccuracy may extend milestones and require a change order.

The SOW states fees and payment milestones. Unless expressly included, travel, event booths, samples, testing, government fees, professional advisers, media, software, translation, logistics and other third-party costs are additional and require approval.

While Hospiverse is not GST-registered, it will not collect GST. From the effective registration date, applicable GST will be added as legally required.

Fees become non-refundable as the corresponding work phase begins. If the Client cancels:

• completed and in-progress milestones remain payable;
• committed/non-cancellable third-party costs remain payable;
• unused advance attributable to work not begun may be credited/refunded only where the SOW or mandatory law requires; and
• work product may be withheld until undisputed amounts are paid.

If Hospiverse terminates without Client breach and cannot deliver an agreed milestone, it will provide an appropriate credit/refund for the undelivered prepaid portion after deducting approved committed costs. The ordinary Subscription Policy does not replace this milestone treatment.

Scope, geography, number of introductions, campaign volume, timeline or deliverables may be changed only through written agreement, including email/order-system approval clearly identifying price and schedule impact.

Each party will protect non-public commercial, product, pricing, strategy, customer and technical information; use it only for the engagement; and disclose it only to personnel/advisers who need it and owe confidentiality. Exceptions apply to public, independently developed, lawfully received or legally required information.

Each party retains pre-existing IP. On full payment, the Client receives the rights to final custom deliverables stated in the SOW. Hospiverse retains its templates, methods, platform, know-how and anonymised general learning. Third-party material remains subject to its licence.

Hospiverse may use the Client's name/logo in the programme and campaign only within the approved scope. Public case-study/client-list use requires written approval.

The parties will use lead/contact data only for authorised market-entry purposes and comply with applicable privacy/communications law. The Client must not send unsolicited bulk communications merely because a contact appeared in a report or introduction.

Hospiverse will perform with reasonable skill and care. Timelines dependent on third parties are estimates. The Client's sole remedies for a missed express service commitment are those in the SOW, subject to non-excludable law.

Neither party is liable for indirect/consequential loss or lost profit/opportunity. Subject to non-excludable liability, Hospiverse's aggregate liability for an engagement is capped at fees paid under the affected SOW during the six months preceding the claim. The cap does not apply to fraud, wilful misconduct or Hospiverse's breach where law prohibits limitation.

The Client indemnifies Hospiverse for claims caused by the Client's product, regulatory failure, infringement, unsafe goods, false materials or unauthorised claims, except to the extent caused by Hospiverse.

The SOW states the term. Either party may terminate for material breach not cured within 15 days after notice, or immediately for illegality, insolvency, fraud, sanctions/safety risk or serious confidentiality/IP breach. Accrued payment, confidentiality, IP, liability and dispute clauses survive.

Indian law applies. After a 30-day good-faith resolution period, disputes will be resolved by a mutually appointed sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Gurugram, Haryana, in English. Courts at Gurugram have jurisdiction for interim/enforcement and non-arbitrable matters.

Programme notices: jigar.chanana@hospiverse.in

HOSPIVERSE INNOVATIONS (OPC) PRIVATE LIMITED, 306/5, Sector 5, Railway Road, Gurugram, Haryana 122006, India.